Frequently Asked Questions

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  • How are shipping costs determined?
  • Because many of our food items are frozen, we take special care to deliver your items quickly without impacting quality so this requires expedited shipping. If your order does not include frozen cuisine then expedited shipping charges will not be included and your order will be sent via standard shipping. You will have the opportunity to review your order and the shipping costs before placing your order.

    Should you wish to avoid expedited shipping costs on orders including frozen cuisine, please visit our center locator page for a center nearest you. At a center you can have your consultations in person and pick up your food during your meeting.
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  • What forms of payment are accepted?
  • We accept MasterCard, Visa, American Express and Discover for online purchases.
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  • When will I be charged for my order?
  • You will be charged for your order at the time of shipment.
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  • How can I track my order?
  • Once your order is processed and your credit card payment is received, we will ship your order. You will receive an email confirmation with your order number and a link to track your order. You can also visit your profile to view past and current orders. Click on the order number to view order details and shipping status. If your order has shipped, you can view the tracking number.
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  • What if I am not home when my order is delivered?
  • In most cases, the shipper will leave the package at your door if you are not home. Some shippers will leave a package with a neighbor or will provide a delivery slip with pick-up location information. Policies vary by state and shipper. If you do not receive your package as scheduled, you can track your package from your shipping confirmation email, or through the shipper. Make sure you will be able to access your frozen food shipment the day it is received and place frozen items into your freezer as soon as possible. You can also contact Customer Service at 1-800-JennyCare (536-6922) or email
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  • What do I do if there is a problem with my order?
  • If you have a problem with your order, or any of the Jenny Craig food products, please contact Customer Service at 1-800-JennyCare (536-6922).
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  • Can I return or exchange an order?
  • Food: Food purchases are non-returnable and non-refundable once shipped. If you have a quality issue with a food item, please contact Customer Service at 1-800-JennyCare (536-6922) or email

    Products other than food: Unopened and unused products are returnable. Please contact Customer Service at 1-800-JennyCare (536-6922) or email for instructions. Opened and/or used products are not returnable. Please contact the manufacturer for warranty information.
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  • Can I order Jenny Craig food online?
  • Jenny Craig food is only available to members of Jenny Craig. You may join our program here, or by contacting us at 1-866-706-4042.

    If you are already a Jenny Craig member and need assistance placing an order, please contact Customer Service at 1-800-JennyCare (536-6922) or email
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  • How do I register for the site?
  • You can register for the website here.
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  • How do I update my account or profile information?
  • You can edit or update your personal information any time by visiting My Profile. Choose the section you want to update. Click the 'Edit' link to modify your personal information or preferences. Save changes when you are finished.
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  • How is my profile information used?
  • The information you provide in your profile is used to help us provide you with information that is relevant to you, such as shipping information for your ZIP code. We also use your profile information to help you with your weight loss goals. You can update your profile information and preferences any time by visiting My Profile.
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  • Can I delete my profile?
  • You can edit your profile including address, login information, settings, goals and you may edit or delete your payment preferences. If you wish to completely delete your profile, you can do so by emailing There may be circumstances where we cannot delete your personal information. For example, if we need to (1) retain your personal information to complete a transaction or provide a good or service; (2) detect security incidents; (3) protect against unlawful activities; (4) identify, debug, or repair errors; or (5) comply with a legal obligation. Please note that if you make this request, we may not be able to provide you with a particular product or service. See for more information.
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  • How do I cancel my membership?
  • To cancel your membership please contact Customer Service at 1-800-JennyCare (536-6922) or email
  • Why do I have to provide a health acknowledgment when I register?
  • Your health is important to us. We ask you review our health acknowledgment before joining our online program to understand any health conditions you may have that may affect your weight loss goals. We always recommend checking with your doctor if you have any concerns before beginning a weight loss program.
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About Jenny Craig Food

  • How can I see nutritional information for Jenny Craig food?
  • Click on any Jenny Craig food item to view nutritional information, including nutrition facts and ingredients, allergy information and food exchanges.
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  • Are Jenny Craig foods high in sodium or fat?
  • Jenny Craig food is especially created for the Jenny Craig Menus to meet the USDA Dietary Guidelines for Americans. These foods are designed to be lower in fat and sodium than many prepackaged foods.
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Jenny Craig Programs

  • How can I learn more about Jenny Craig's programs
  • To learn more about our programs, please contact us at 1-866-706-4042.
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  • Can I enroll online?
  • Yes, you can enroll in the Jenny Craig program here.
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