Shipping Information

U.S. Food purchases from $0 - $546

Method Shipping Charge*
Standard Shipping $29.00
*One shipping charge per delivery address. Continental US Only.

U.S. Food purchases greater than $546

Method Shipping Charge*
Standard Shipping $58.00
*One shipping charge per delivery address. Continental US Only.

Canada Food purchases from $0 - $570 (Ontario)

Method Shipping Charge*
Standard Shipping $29.00
*One shipping charge per delivery address

Canada Food purchases from $0 - $570 (Outside Ontario)

Method Shipping Charge*
Standard Shipping $79.00
*One shipping charge per delivery address

Canada Food purchases greater than $570 (Ontario)

Method Shipping Charge*
Standard Shipping $58.00
*One shipping charge per delivery address

Canada Food purchases greater than $570 (Outside Ontario)

Method Shipping Charge*
Standard Shipping $173.00
*One shipping charge per delivery address

Standard Shipping
Shipments typically arrive 5-7 business days from the day the order is placed.

Shipping to P.O. Boxes
Sorry, we cannot deliver to P.O. Boxes or A.P.O. or F.P.O. addresses. If you live in a rural area, please contact Jenny Care at 1-800-536-6922 to determine delivery eligibility.

International Shipping
Due to import/export restrictions, we are unable to ship our products outside the United States and Canada.

Shipping Accuracy
Check your addresses carefully. Jenny Craig reserves the right to make corrections and to limit refunds and replacements if an address error is made.

Jenny Craig Shipping Policy:

Please read the Shipping Policy Carefully - Shipping frozen food is a delicate process!

  • We ship on Monday-Friday each week. Orders can arrive between Tuesday-Sunday each week. (Saturday and Sunday delivery not available in all zip codes and postal codes).
  • Time and transit restrictions in certain zip/postal codes prevent us from shipping to those areas. You’ll be notified when placing your order if we’re unable to ship specific items to the address you’ve selected.
  • You will receive a confirmation email with your order number and a link to track your order when your order ships. Please read the email to confirm details (contents, shipping address, etc).
  • We ship our packages via FedEx with shipper’s release, which means you don’t have to be home to sign for your package. Typically, FedEx will deliver any time between 7am and 8pm. We guarantee quality of your product up to 1 day after the requested delivery date.
  • Jenny Craig is not responsible for damage to unclaimed gifts. It is the purchaser’s responsibility to ensure recipients are going to be home on the date of delivery.
  • Prices are subject to change. Please check our Shipping Policy often for updates.
  • Orders placed containing non-frozen food items will arrive within 5-7 business days. If the order total is above $100, the order will ship at no charge to the member. If the order is below $100, the member will be charged $15 for shipping. (Continental US Only)
  • Food purchases are non-returnable and non-refundable once shipped.
  • To qualify for the standard shipping rates, an order must contain at least 14 frozen items.
  • If you have a problem with your order, or any of the Jenny Craig food products, please contact Jenny Care at 1-800-536-6922.

FOOD SUBSTITUTIONS:

We reserve the right to substitute any out-of-stock products with one of equal nutritional value and of a similar flavor profile.

ORDER MODIFICATIONS:

Processing time can vary depending on other factors such as shipping length and holidays. If you have questions about order modifications, please contact Jenny Care at 1-800-536-6922.

REFUND POLICY:

Food purchases are non-returnable and non-refundable. If you have a quality issue with a food item, please contact Jenny Care at 1-800-536-6922.

SHIPPING FAQs

  1. How much does shipping cost?

    Standard shipping starts at $29 in the US and Canada.

  2. Can I have my order sent to another address?

    Yes, in most cases you can have your order sent directly to an address that is different than the permanent ship-to address we have on file for you.

  3. How are shipping costs determined?

    Shipping costs are determined by the food order total and requested arrival date. You will have the opportunity to review your order and the shipping costs before placing your order.

  4. What if I only want to order non-frozen items?

    If you would like to place an order with shelf stable items only, the shipping would be free if you purchase over $100 worth of food items.(US Only)

  5. When will I be charged for my order?

    You will be charged for your order at the time the order is processed.

  6. What forms of payment are accepted?

    We accept MasterCard, Visa, American Express and Discover for online purchases.

  7. How can I track my order?

    Once your order is processed and your credit card payment is received, we will ship your order. You will receive an email confirmation with your order number and a link to track your order. We encourage you to sign up for FedEx Delivery Manager where you can track your package and receive alerts. FedEx Delivery Manager will provide the most up to date information regarding your order.

  8. What do I do if there is a problem with my order?

    If there are any discrepancies or any other problems with your Jenny Craig food products, please contact Jenny Care at 1-800-536-6922.

  9. Can I return or exchange an order?

    Food: Food purchases are non-returnable and non-refundable. If you have a quality issue with a food item, please contact Jenny Care at 1-800-536-6922.

    Products other than food: Please contact Jenny Care at 1-800-536-6922.

  10. Can I cancel my order?

    To cancel an order, please contact Jenny Care at 1-800-536-6922 or email JennyCare@jennycraig.com. Please be advised once the order is processed, it cannot be cancelled.

  11. How do I contact Jenny Craig?

    Please contact Jenny Care at 1-800-536-6922 or email us at jennycare@jennycraig.com.